Refund and Returns Policy

At Dorian Active, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our Refund and Returns Policy below.

1. Return Eligibility

You may return items purchased from Dorian Active under the following conditions:

Items must be returned days of the delivery date.
Products must be unused, in their original condition, and in the original packaging.
Any promotional items or free gifts included with your order must also be returned.

2. Non-Returnable Items

The following items are non-returnable:

Gift cards
Personalized or custom-made items
Items marked as final sale

3. How to Initiate a Return

To initiate a return, please follow these steps:

Contact Us: Reach out to our customer service team at [email protected] to request a return authorization. Include your order number and the reason for the return.
Receive Instructions: We will provide you with detailed instructions on how to return your item, including the return shipping address.
Prepare Your Package: Pack the item securely in its original packaging, including all tags and accessories. Clearly label the package with the return address provided.

4. Return Shipping Costs

Customer Responsibility: Return shipping costs are the responsibility of the customer, unless the return is due to a defective item or an error on our part.
Shipping Labels: If you would like to use a prepaid shipping label, we can provide one for a fee that will be deducted from your refund amount.

5. Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed back to your original payment method business days. Please note that it may take additional time for your bank or credit card company to process the refund.

6. Exchanges

Currently, we do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

7. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us [email protected] days of receiving your order. We will arrange for a replacement or refund at no additional cost to you.

8. Contact Us

For any questions or concerns regarding our Refund and Returns Policy, please contact us at [email protected]