Shipping Policy

At Dorian Active, we strive to provide our customers with timely and efficient shipping services. This Shipping Policy outlines our procedures regarding the processing and delivery of orders placed on our website.

1. Order Processing

Processing Time: Orders are typically processed within business days of receipt. Please note that processing times may vary during peak seasons or promotional events.
Order Confirmation: You will receive an email confirmation once your order is placed, followed by another email with tracking information once your order has shipped.

2. Shipping Methods and Rates

Shipping Methods: We offer various shipping options to meet your needs, including standard, expedited, and express shipping. Available options will be presented at checkout based on your shipping address.
Shipping Rates: Shipping costs are calculated based on the shipping method selected and the destination. You will see the total shipping charges during the checkout process before completing your order.

3. Delivery Times

Estimated Delivery Times: Delivery times vary based on the shipping method chosen and your location. Typical delivery times are as follows:
- Standard Shipping: business days
- Expedited Shipping: business days
- Express Shipping: business days
Delays: While we aim to meet these estimated delivery times, please note that unforeseen circumstances (e.g., weather conditions, carrier delays) may impact delivery.

4. International Shipping

Availability: We currently offer international shipping to select countries. Please check at checkout to see if your country is eligible.
Customs and Duties: International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the responsibility of the customer.

5. Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment on the carrier’s website.

6. Issues with Your Order

If you experience any issues with your order, such as damage during shipping, delays, or incorrect items, please contact our customer service team days of receiving your order. We will work with you to resolve the issue as quickly as possible.

7. Contact Us

For any questions regarding our Shipping Policy or your order, please reach out to us at [email protected]